DELIVERY & RETURNS POLICY

UK DELIVERY

Smaller orders are despatched using standard Royal Mail 2nd class. Larger orders will be sent by courier. The cost of postage depends on the weight of the items ordered.  As you add products to your basket the delivery charge will be automatically calculated. By viewing your basket you can see what you will be charged for delivery instantly. Orders over £40.00 are eligible for free delivery, just select the free delivery option at checkout. We aim to despatch orders within 1-2 working days.

INTERNATIONAL SHIPPING

We do not currently offer international shipping, however if you would like us to arrange this, please email us at: hello@bridgeparkcandlecompany.co.uk and we will do our very best to organise this for you.

COLLECTION

My workshop is in Denbigh in North Wales. If you are nearby and would like to collect your candles or melts we would be happy for you to pop by and pick them up. Simply place your order on my website and enter the code COLLECTION in the coupon code box.  This will deduct the cost of shipping.  Orders will usually be available for collection the following day.

I also have a shop which is currently open every Wednesday between 10.30am and 4.30pm.  I would love to see you there so if you are in Denbigh and would like to pop in,  you'll find me in the courtyard at the following address:

12-14 Hall Square, Denbigh LL16 3NU

 

REFUND AND RETURNS POLICY

We hope you will be delighted with your candles when they arrive. However, when it comes to customer satisfaction we have a no hassle money back guarantee on any online purchase. In the unlikely event that you are unhappy with your purchase, please email hello@bridgeparkcandlecompany.co.uk and tell us why. The unwanted item should be returned to us unused, in its original packaging. Upon receipt we will arrange an exchange or full refund. Should your order arrive in less than perfect condition please email a photograph to hello@bridgeparkcandlecompany so we can organise a replacement or refund.  Unfortunately we are unable to provide refunds or exchanges without proof of goods. 

 

 

 

 

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