DELIVERY & RETURNS POLICY

UK DELIVERY

Smaller orders are despatched using standard Royal Mail 2nd class. Larger orders will be sent by courier. I offer a flat rate of £3.50 per order and aim to despatch orders within 1-2 working days. During our very busy periods it may take slightly longer for your order to be despatched.

INTERNATIONAL SHIPPING

We do not currently offer international shipping, however if you would like us to arrange this, please email us at: hello@bridgeparkcandlecompany.co.uk and we will do our very best to organise this for you.

COLLECTION

I am based in Denbigh in North Wales. If you are nearby and would like to collect your order we would be happy for you to pop by and pick them up from my shop.  Simply place your order on my website and choose Collection From Denbigh from the shipping options. This will deduct the cost of shipping.  Orders will usually be available for collection the next opening day of my shop (not including the day the order is placed).  I will email you to let you know when your order is ready.  If it is not possible for you to get to me on the days my shop is open just let me know and we can arrange collection from my home.

I am open every Wednesday and Friday between 10am and 4pm and on Saturday between 10.30am and 3.30pm.  I would love to see you there so if you are in Denbigh and would like to pop in,  you'll find me in the courtyard at the following address:

12-14 Hall Square, Denbigh LL16 3NU

 

REFUND AND RETURNS POLICY

We hope you will be delighted with your order when it arrives. However, when it comes to customer satisfaction we have a no hassle money back guarantee on any online purchase. In the unlikely event that you are unhappy with your purchase, please email hello@bridgeparkcandlecompany.co.uk and tell us why. The unwanted item should be returned to us unused, in its original packaging. Upon receipt we will arrange an exchange or full refund. Should your order arrive in less than perfect condition please email a photograph to hello@bridgeparkcandlecompany so we can organise a replacement or refund.  Unfortunately we are unable to provide refunds or exchanges without proof of goods. 

 

 

 

 

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